• We will only refund to the original payment method used for the order. If a gift voucher was used for the purchase and covered part or all of the order value, the refund will be applied to the gift voucher first.
• Refunds can take up to 14 days to process from the day we receive your return at our warehouse. Please note that it can take up to 5 days for the amount to appear in your account after the refund has been processed.
• Delivery times for returns to our warehouse vary depending on the country of origin and the courier service you choose. It can take between a few days and about 30 days.

Kontaktformular

You have the right to cancel your order within 30 days of receipt of the goods without giving any reason. You have a further 30 days after revocation to return the product. You will receive a full refund, including the original shipping costs. Please note that the cost of returning the item from your place of residence to the webshop must be borne by you. To ensure that your return is successful, please make sure that the product is unused and in its original condition and packaging, including all accessories, free items and samples. Contact us to initiate the return process. As soon as we have received the product in perfect condition, we will refund the order value within 14 days.

Sealed products are excluded from the right of return. Once the seal is broken, these products cannot be returned. Also excluded are products manufactured by the seller according to the consumer's specifications, products of a clearly personal nature and products that cannot be returned for hygienic reasons.

• We will only refund to the original payment method used for the order. If you have used a gift voucher for your purchase, the refund will be applied to the gift voucher first.
• Refunds can take up to 14 days to process from the day your return arrives at our warehouse. Please note that it may take up to 5 days after the refund has been processed for the amount to appear in your account.
• Delivery times for returns to our warehouse vary depending on the country of origin and the courier service you choose. The return shipment can take between a few days and around 30 days.

CHECK RETURN STATUS

• To check the status of your return, we recommend that you first check the shipment tracking, if the courier service you have chosen offers this. Look out for updates indicating that the item has been "returned", "delivered", "returned to warehouse" or similar.
• This means that the items have arrived back at our warehouse and will be checked and scanned by our team within 14 days. Once the return has been processed, we will contact you by email to confirm your refund.
• Please note that once processed, it may take up to 5 days for your refund to appear in your account after it has been released by your bank.

HOW LONG DOES IT TAKE FOR A RETURN TO BE REFUNDED?

• Returns can take up to 14 days to be processed from the day we receive your return at our warehouse. Please note that it may take up to 5 days after processing for the refund to appear in your account.
• Please enclose proof of the return with your message, for example a photo of your receipt. Please also state your order number (e.g.B. #VA-123456). A member of our team will then get in touch with you as soon as possible!